February - 2016

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3 Ways to Improve the Customer Experience

3 Ways to Improve the Customer Experience

A customer's journey provides the roadmap for the experience. -Barbara A. Scott As a provider of a service or a supplier of a product,...

All Strategy Requires Change

All Strategy Requires Change

All strategy requires change. Either you are changing from nothing to something, something to something else or something to nothing. -...

Featured Posts

#1 Reason for Poor Business Performance

#1 Reason for Poor Business Performance

3 Reasons for 3rd Party Assessments

3 Reasons for 3rd Party Assessments

3 Ways to Improve the Customer Experience

3 Ways to Improve the Customer Experience

All Strategy Requires Change

All Strategy Requires Change

Recent Posts

#1 Reason for Poor Business Performance

3 Reasons for 3rd Party Assessments

3 Ways to Improve the Customer Experience

All Strategy Requires Change

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