#1 Reason for Poor Business Performance
"People are usually at the root of performance problems" -Barbara A. Scott People are the #1 reason for poor business performance....
3 Ways to Improve the Customer Experience
A customer's journey provides the roadmap for the experience. -Barbara A. Scott As a provider of a service or a supplier of a product,...
All Strategy Requires Change
All strategy requires change. Either you are changing from nothing to something, something to something else or something to nothing. -...
